Terms and Conditions

General Terms and Conditions of Keyk

(1) The following terms and conditions apply to all transactions between us and a consumer at the time the order is placed.

A consumer is any natural person who enters into a transaction for purposes which can be defined as neither commercial nor as part of an independent professional activity (§ 13 BGB).

§2 conclusion of a contract, Storage of contract

(1) The following provisions of the contract apply to orders via our internet shop http://Keyk.de.

(2) Contracts are performed with:

Römerstr 13
D-50996 Köln

(3) The presentation of goods in our online shop are not legally binding contract on our part, but only a non-binding invitation to consumers to order goods. By ordering the desired goods the consumer makes a binding offer for him to sign the sales contract.

(4) Upon receipt of an order in our online shop, the following rules apply: The consumer makes a binding contract offer by successfully running through the following steps.

1) Select the desired goods

2) Confirm by clicking the button "Add to cart"

3) logging in our shop either by registering and entering the applicant information (e-mail address and password) or logging in after a previous registration.  Your shipping and payment address will be required.
4) selecting a shipping method
5) selecting a payment method
6) agreeing to the terms of use and privacy statement

7) Final view of the shopping cart
8) Contractually order by clicking the button "order with obligation to pay".  If you have selected PayPal as a payment option, you will be transferred to the PayPal payment site after this and will return to an order confirmation page. 

Pressing the back button or closing the Internet browser before completing the 8th step will not lead to an order.  We acknowledge receipt of your order directly through an automatically generated e-mail ("Order Confirmation"). With this, we accept your offer.

(5) Storage of contract for purchase via our Internet shop: We save the contract text and send you the order data and our Terms and Conditions by e-mail. The terms and conditions at any time, can also been seen under http://keyk.de/content//3-terms-and-conditions-of-use. Your past orders can be viewed in our shop once you have logged in under My Account -> My Orders view.

§3 Prices, shipping costs, payment, maturity

(1) Prices in this shop are full prices, inclusive of the required sales tax.  

(2) In addition to the prices, shipping costs will charged.

(3) Users have the possibilty to pay via PayPal or upfront through bankwire.  

Shipping will be done through DHL.

Shipping costs in Germany:

Up to an order value of 40 €, shipping cost is 6,95 €
Orders of  40 € and up will be shipped free of charge.

Shipping costs for countries in Europe (Zone 1):

Europa Zonen 1: Belgium, Bulgaria, Denmark (except Färöer, Grönland), Iceland, Finland (excep Älandinseln), France (except oversees areas), Greece (except Berg Athos), UK (except Islands), Ireland, Italy (Except Livigno and Campione d'Italia), Croatia, Lettland, Litauen, Luxemburg, Malta, Monaco, Netherlands (except for non European areas), Austria, Poland, Portugal, Romania, Sweden, Slowakei, Slowenia, Spain (Except Canary Island, Ceuta and Melila), Czech Republic), Hungary, Cypress (except Northern Area).

Up to an order value of 100, shipping cost is 12,90 €

Orders of 100 € and up will be shipped free of charge.

Shipping costs for USA, Canada, Central America und South America

Please note, the recipient will be responsible for all transportation, duty and other import taxes.

Up to an order value of 100, shipping cost is 28,00 €

Orders of 100 € and up, shipping cost of  15,00 €.

Shipping costs for Switzerland

Please note, the recipient will be responsible for all transportation, duty and other import taxes.

Up to an order value of 100, shipping cost is 25,00 €

Orders of 100 € and up, shipping cost is 20 ,00 €.

§4 Delivery

(1) If we have not clearly stated otherwise in the product description, are all products offered by us can be shipped immediately. Delivery within 3 working days. The deadline for the delivery in case of payment in advance on the day after the payment is received. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, it shall expire on the next business day.

Delivery period may take 5 to 15 business days for all countries (except Germany).

§5 Retention of title

We reserve title to the goods until full payment of the purchase price.

§ 6 Withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers are entitled to a right of withdrawal under the following conditions:


You have the right to withdraw within fourteen days without giving a reason this contract.

The cancellation period is a fortnight from the date on which you have taken, or a representative of your third party, other than the carrier, has taken the goods in possession.

To exercise your right, you have to write a clear return statement to:

Römerstr 13
D-50996 Köln
Email info@keyk.de
You can use the the following return form, but this is not necessary.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of shipping (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment.

We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract to us or to hand over. The deadline is met if you send the goods before the deadline of a fortnight.

You bear the direct cost of returning the goods.

End of revocation

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§7 Return form

Model return form

(If you want to withdraw from the contract, please fill out this form and send it back.)

At :
Römerstr 13
D-50996 Köln
Email info@keyk.de

Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following goods (*) / provision of the following service (*)


Ordered on (*) / received on (*)


Name / consumer (s)


Address of / consumer (s)


Signature / consumer (s) (only for message on paper)




(*) Delete where inapplicable.

§8 Warranty

The statutory warranty provisions.

§ 9 Contract Language

When contract language is exclusively German.

Prior Conditions Aug.2015